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IBT Apps

Technical Installer

Implementations – Cedar Park, Texas
Department Implementations
Employment Type Full-Time
Minimum Experience Experienced

We are looking for candidates with financial institution and/or technical software expertise to join our Implementation Team as a Technical Installer. The ideal candidate is an exceptional problem-solver with a positive attitude and excellent communication skills, seeking professional growth within an innovative technological environment.

Duties/Responsibilities

  • Collect case information, research solutions, coordinate resources, and carefully document support case records throughout the lifecycle.
  • Manage Teller support cases from origination to resolution, including but not limited to check processing, document imaging, teller proof, OFAC, and BSA inquiries; follow escalation workflows for assistance as needed.
  • Obtain necessary knowledge, data and specifications from the client concerning all internal systems to be affected by software and hardware associated with installation
  • Configures software and hardware based on client specifics
  • Conducts quality assurance testing to evaluate the effectiveness of installations and resolves any exception errors that occur
  • Provide updates, status and completion of installations to project manager through project tracking software
  • Provide ongoing technical support for installed products
  • Other duties as required
  • The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


Skills/Requirements

  • Preferred experience in financial data services operations
  • Must maintain flexible schedule to stay until job is complete
  • Working knowledge of Microsoft Office 365 Products
  • Knowledge of Microsoft SQL Server and IIS
  • Strong technical background
  • Must be able to manage multiple projects at one time, each with potentially different deadlines, varying degrees of difficulty and differing timelines
  • Good verbal and written communication skills
  • Strong attention to detail
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  • Location
    Cedar Park, Texas
  • Department
    Implementations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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